Frequently Asked Questions

1. How long does shipping take?

Orders are typically delivered within 4–7 business days.

2. Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery (COD) is available for eligible orders and serviceable locations.

3. How can I track my order?

Once your order is shipped, tracking information will be sent to your registered email address or phone number.

4. What is your return policy?

We offer a 5-day return policy from the date of delivery.

Items must be unused, in the original packaging, and in resellable condition.

5. How do I request a return?

To request a return, please contact us at hloop3954@gmail.com with your order details.

6. When will I receive my refund?

Refunds are processed after the returned product is inspected and approved. Processing times may vary depending on your payment method.

7. Can I cancel my order?

Orders can only be canceled before shipment. Once an order has been dispatched, cancellation may not be possible.

8. What if I receive a damaged or incorrect item?

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery and include photos of the item and its packaging.

9. Do you ship internationally?

Currently, we only ship to our available serviceable locations.

10. How can I contact customer support?

You can contact our support team at:

• Email: contact@newkarvio.com

Company Information

Company Name: "BY THE BOOK" ACCOUNTING, INC.

Address: 3306 48TH STREET CT E, 3306 48TH ST CT E, TACOMA, WA, 98443-1416, UNITED STATES

Email: contact@newkarvio.com